Top Things You Missed IN Retail

Adore Me has been utilizing Duet AI for Google Workspace as part of a trusted tester program that gave its employees early access to test and share feedback.

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Knightscope, Inc. announced two new contracts with a northern California casino. The casino signed one agreement for a K1 Tower and separately signed a pre-order for two of the company’s K1 Hemisphere Autonomous Security Robots or “ASRs”.

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Choice Markets, which operates four stores in Denver and one location in Aurora, Colo., will open a Nomad autonomous micro retail store from Juxta, a venture by Vontier Corporation, parent company of Gilbarco Veeder Root.

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DoorDash is using artificial intelligence (AI) to ensure all voice orders are answered quickly and properly. The on-demand delivery platform is rolling out voice ordering capabilities incorporating AI, building on its existing voice order model leveraging human agents, to further support restaurant operations.

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Kum & Go launched a new mobile app and rewards offering with support from Orium. The upgraded app leverages the Orium React Native Accelerator customer engagement solution to combine ordering, payment, and loyalty into a unified omnichannel experience.

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Pilot Co. and Kodiak Robotics Inc., a self-driving trucking company, are teaming up to open a new type of truckport at Pilot's travel center in Villa Rica, Ga.

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The North Carolina-based retailer began fulfilling orders from its brick-and-mortar stores using the Celerant Stratus e-commerce solution during the COVID-19 pandemic.

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Shoe Carnival Inc. is leveraging the cloud-based CommerceHub e-commerce platform in an effort to make it easier to find, onboard and effectively merchandise new products from qualified brands.

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Tiff’s Treats plans to unveil artificial intelligence in mid-September to help customers write messages on their gifts, the company founders said.

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The home appliance manufacturer is rolling out new app capabilities that will harness cloud technology and use generative AI to create personalized recipes.

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IHOP has partnered with Google Cloud to deploy its AI-powered, food ordering recommendation engine across restaurants nationwide. IHOP is the first restaurant chain to leverage Google Cloud’s Recommendations AI technology within its online ordering system, according to the company.

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Lowe’s customers who work in the home improvement industry can use their mobile devices to ease in-store purchases and pick-ups.

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LOOKFANTASTIC, a THG owned online destination for beauty enthusiasts, has launched a patent pending tool designed to match customers with their perfect foundation shade.

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Go Mart is ensuring it can accurately track its fuel inventory. The retailer is utilizing Warren Rogers Precision Fuel System Diagnostics fuel system compliance, wet-stock management, and forecourt diagnostics technology.

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Berkot's Super Foods, a grocery chain in Wisconsin and Illinois, has deployed the Birdzi loyalty platform, reporting dashboards and digital coupon technology to drive a more personalized customer experience.

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Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale.

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Nearly six in 10 retailers expect to adopt AI, machine learning and computer vision technologies over the next year with the goal of enhancing the shopping experience online and in the store. That's a top finding from a survey, AI in Retail, released by Honeywell.

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The consumer packaged goods giant has turned to Microsoft IoT and edge analytics to capture real-time data about manufacturing processes to anticipate impending failures before they damage diapers.

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Smith Oil Co. tapped Liquid Barcodes Inc. to develop a branded mobile application that allows customers to use their smartphone to pay at the fuel pump via ACH debit, as well as receive an instant discount through price rollback.

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Newegg Commerce Inc. is leveraging autonomous mobile robots (AMR) to streamline product picking in a California supply chain facility. The global technology e-commerce retailer, which has been using artificial intelligence (AI) to enhance a variety of customer-facing features on its e-commerce site, recently deployed a Geek shelf-to-person mobile picking system that uses AMR technology in its Ontario, Calif., warehouse

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Nordstrom announced plans to build on their supply chain optimization initiatives, including boosting radio-frequency identification (RFID) initiatives while continuing to enhance inventory productivity and returns processing.

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Schneider Electric has been chosen by Choice Hotels International to provide AI-assisted technology to help more than 6,000 franchisees in the United States autonomously track and manage energy consumption and sustainability data.

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New Look Holdings Ltd., a Jersey, U.K.-based apparel retailer with more than 400 stores, has installed return kiosks in partnership with ZigZag Global, a provider of technology-driven retail returns solutions, across a selection of its stores, according to a press release.

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While beauty companies Laneige and Charlotte Tilbury have sought to enter the virtual realm with virtual storefronts to connect and transact with consumers, Ulta Beauty’s customers are demonstrating that the essence of the beauty experience remains rooted in sensory engagement as final transactions are happening in-store.

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Walmart has partnered with Alphabet-owned on-demand drone delivery provider Wing to expand its drone delivery services to customers in the Dallas metro area. This collaboration aims to enhance convenience and innovation in last-mile delivery solutions.

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The omnichannel platform for buying and selling used cars, best-known for the automated car vending machines it offers as a pickup option in some areas, is rolling out same-day delivery for the first time. Previously, Carvana had offered as soon as next-day delivery of vehicles purchased via its website.

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Road Ranger is launching FeedbackNow by Forrester across its network following a successful five-store pilot test of the technology. The customer feedback solution is designed to pave the way for a better customer experience.

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Weis Markets is working with Sona Energy Solutions on the implementation of duct-sealing technology from Dayton, Ohio-based Aeroseal to increase the regional grocer’s energy efficiency and improve indoor air quality.

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The e-tailer, which debuted its Just Walk Out frictionless shopping technology in a campus setting within a convenience store at Marymount University in Arlington, Va. (the city where Amazon is building a second headquarters) in March 2023, is partnering with Grubhub to deploy the technology at Loyola University Maryland.

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Brinker International, Inc., owner of Chili’s Grill & Bar, is renewing its partnership of more than 20 years with QSR Automations. As part of this agreement, Chili’s will upgrade its kitchen display system to ConnectSmart Kitchen.

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Hallmark and Venmo say they want to make lost birthday checks a thing of the past. The greeting card company and the PayPal-owned money transfer service announced Wednesday (Aug. 30) they are collaborating to introduce Hallmark + Venmo cards.

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Schnucks is introducing Schnucks Rewards redemption and gift card purchase at self-checkouts.

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German lighting brand and retailer Briloner has adopted TradeBeyond as its multi-enterprise supply chain platform.

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How does a company renowned for ratings based on individual inspections scale up to meet the needs of its passionate customers?

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Toll Brothers has announced the installation of Amazon Just Walk Out tech at the convenience store within its Regency at Folsom Ranch retirement community located in Folsom, California.

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The discount giant is including a generative AI-based feature called “My Assistant” in the new Me@Campus “super app” it is providing to tens of thousands of corporate employees. Generative AI is based on machine learning (ML) and can create new content and ideas, including conversations, stories, images, videos, and music.

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7-Eleven Australia is partnering with Grabango to develop My 7-Eleven App Pay and Go 2.0 which is expected to launch in 10 stores by the end of 2024. The Grabango technology uses AI to enable customers the choice to skip the register, without the need to even scan purchases using their device, according to a press release.

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Crate & Barrel Holdings, Inc. is investing in artificial intelligence (AI) technology that will support delivery of a seamless, personalized customer experience.

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The global cosmetics company is expanding its partnership with Google Cloud to leverage generative AI across its brand sites. Generative AI is based on machine learning (ML) and can create new content and ideas, including conversations, stories, images, videos, and music.

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The Estée Lauder Companies has signed on as an early partner for OpenAI’s generative AI ChatGPT Enterprise platform, touted by its maker as having more security features.

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The Canadian department store retailer, which operates 85 Hudson’s Bay stores as well as its TheBay.com digital marketplace, has signed a three-year loyalty contract with U.K.-based SaaS technology provider Eagle Eye. .

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Máka Mia Pizza is introducing its new Mia V4.5 Robotic Pizza Shop in the U.S. market, in partnership with a robotic pizza-making system from Europe. This new process creates pizza in less than three minutes using Maka Mia’s proprietary ingredients and recipe with precision robotics.

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The University of Arizona is partnering with an on-demand delivery provider and AI-based autonomous delivery platform. More than 50,000 autonomous deliveries were made via Cartken robots, in collaboration with Grubhub, on the University of Arizona campus during the 2022 - 2023 school year. Cartken robots first debuted on the University of Arizona’s campus in August 2022, just in time for the start of the school year.

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