Top Things You Missed IN Retail

Workforce engagement and empowerment have come to the forefront, especially as more retailers struggle to build up their store headcounts. Both retailers and their customers now expect associates to do more, do it better and accomplish it more quickly — but the reality is that they’re not always equipped to do so.

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Amazon's planned US department stores could feature robots, QR codes, and touch screens in futuristic dressing rooms.

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Denny’s Corp. modernized many of its consumer digital platforms Thursday, relaunching its website, streamlining ordering through Denny’s on Demand and providing more customer personalization.

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After reviewing various solutions, CarParts.com selected and implemented the artificial intelligence (AI)-based SmartHub Customer Data Platform (CDP) from Blueshift.

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Rainbow Shops is deploying decisioning technology from SoundCommerce on its RainbowShops.com e-commerce site.

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Sainsbury’s has relaunched its same day home delivery service, having shelved it during the coronavirus outbreak.

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Intelligent Hospitality is proud to announce that their award-winning Business Intelligence and Analytics platform, HotelIQ, has been chosen by Sonesta International Hotels Corporation for their entire portfolio of hotels.

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Walmart is binning its layaway programme before the 2021 holiday season, and replacing it with a buy now, pay later option.

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Associated Grocers of Baton Rouge (AGBR) has joined with e-commerce solution Rosie to offer a convenient online shopping program for its more than 180 independent retail members throughout Louisiana, Mississippi and Texas.

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Del Taco has chosen Cheetah Digital for all aspects of its new rewards program – including app development, data acquisition, customer targeting, messaging, and more.

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After three years of rolling out end-to-end payments processing, eBay is now managing payments in all markets worldwide, with most sellers enabling the tool for their eCommerce business on the site, Alyssa Cutright, VP of global payments.

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Joann is revamping its stores and enhancing its mobile and online customer experience.

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If you do your research, you will see that most predictions on US holiday sales range between 7-9% increase which would be the highest increase in many, many years. In our opinion this is extremely bullish and based on estimated consumer demand for the holidays with very little consideration for the supply of product, packaging, and labor.

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The retail giant is partnering with health records system company Epic to integrate all of Walmart’s health and wellness lines of business – across channels.

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Fast-casual pizza chain 800 Degrees plans to open 500 ghost kitchens over the next five years through a new partnership with Reef Kitchens.

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Chevron Products Co., a division of Chevron U.S.A. Inc., is launching a new collaboration with P97 Networks Inc. to enhance its mobile apps for Chevron and Texaco consumers to make everyday transactions for purchasing fuel and food or participating in loyalty offers as simple as unlocking a smartphone.

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Gap Inc. is leveraging a variety of automated solutions to ensure its supply chain can meet holiday demand and overcome pandemic-related strains and delays.

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The COVID-19 pandemic has forced restaurant operators to accelerate their technology investments, which in turn is now helping them operate more efficiently and improve service amid an ongoing labor crunch.

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Dutch supermarket chain Jumbo has opened a chat checkout in Udenhout.

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Global payments technology company Mastercard is rolling out Mastercard Installments, a program that will give banks, lenders, financial technology companies and digital wallet providers the ability to offer BNPL payment options at retailers with flexibility across the entire acceptance network.

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The grocery conglomerate is rolling out the Procurant One technology platform for purchasing and order management across its banners, including Albertsons, Safeway, Jewel-Osco, Acme, United Supermarkets, and Vons.

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Kensington Hill Capital LLC., a Jimmy John's franchisee, has partnered with DailyPay to offer on-demand pay to employees. With DailyPay's solution, Jimmy John's employees can receive payments as needed rather than on specific pay days, according to a press release.

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Nexi Group has been chosen as a payment solutions provider by Danish retailer, Jysk, in five additional countries (Austria, Germany, Switzerland, France and Italy).

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NCR Corporation today announced that Northgate Gonzalez Market quickly and easily launched online ordering and curbside pickup capabilities with NCR’s eCommerce solution, NCR Freshop.

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Canadian pet supply retailer Ren’s Pets is saying goodbye to Oracle Bronto, and hello to omnichannel customer engagement platform Emarsys.

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Uber Eats says that it is stepping up its battle for the UK everyday grocery delivery market by adding more than 340 Shell forecourt stores across the country to its platform.

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Analytic Index today announced the availability of its Target ecommerce analytics service. This new capability enables brands and agencies to easily understand the Target ecommerce ecosystem with deep, game-changing insights into organic and paid search.

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VoCoVo has partnered with Dunelm to help the retailer prevent in-store theft and loss.

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Leading off-price home décor retailer HomeGoods is introducing e-commerce on the HomeGoods.com site as of Sept. 28, 2021.

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US retailer Jerome’s Furniture has announced the launch of WebAR on Jeromes.com, extending its augmented reality furniture shopping experience to all smartphone shoppers.

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Loop, a company that collects and sanitizes reusable containers, said Wednesday it’s expanding after successful trials at groceries in France and Japan. Kroger and Walgreens in the U.S., Tesco in the United Kingdom and Woolworths in Australia are among the chains partnering with Loop to sell household staples in reusable packages.

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The new partnership provides an “add to bag” service for brands and enables Tasty viewers to choose items for scheduled pickup or delivery at Walmart stores around the country.

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Coty, Inc. announced a multi-channel agreement with beauty tech platform Perfect Corp. to embed augmented reality (AR) and artificial intelligence (AI) experiences into Coty’s beauty brands.

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Mooyah Burgers, Fries & Shakes —the Plano, Texas-based 100+-unit burger chain — announced the revamp of their mobile app this month, with a restructured rewards system and new features.

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Northgate González Market, a family-owned Hispanic grocery chain with 42 stores in California, is boosting its e-commerce capabilities by using the NCR Freshop platform.

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Australian fashion chain Politix, a subsidiary of South African retail giant Woolworths Holdings, is fulfilling customer orders across its network of stores with Tecsys’ Omni OMS system.

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The drugstore retailer is now offering delivery of healthcare and grocery items directly to customer homes via a nationwide partnership with Uber Eats.

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Tapping a new service from Instacart, The Giant Company has introduced 30-minute Instant Delivery from early morning to late at night for convenience products, fresh groceries and household essentials from Giant and Martin’s supermarkets.

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One iota has been appointed to work on a digital transformation initiative with the sports division of Al Mana, a Qatari conglomerate with 55 companies in eight countries.

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Albertsons Companies is tapping into Pinterest’s product discovery features to enable shopping by ingredient and recipe.

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Amperity today announced that Ashley Stewart has implemented Amperity's Customer Data Platform into its existing IT, customer service, and marketing operations.

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The nation’s largest men’s big and tall specialty retailer is leveraging artificial intelligence (AI) to offer online customers individualized styling and outfitting.

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Buy now, pay later (BNPL) firm Afterpay announced it has teamed up with eCommerce fashion platform Fashion Nova to give shoppers more options on how and when to pay for their purchases.

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Greggs has reappointed Redu Retail to lead its corporate gift card provision.

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Jason Comack, advertising product director, Kroger Precision Marketing at 84.51°, the retail media business of Kroger based on its 84.51° data analytics subsidiary, about a new tool for digital CPG advertisers called Share of Delivered Targets.

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ShopRite will be the first supermarket chain on the East Coast to utilize Tortoise delivery robots.

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An outdoor cooking equipment brand is streamlining its customer service agents’ access to relevant data with cloud-based Amazon Web Services (AWS) technology.

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Weis said Friday that DoorDash same-day delivery service is now available at more than 170 stores across its Mid-Atlantic market area via the DoorDash online marketplace and mobile app. Customers receive their grocery order in an hour, on average.

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Wendy’s Canada announced Monday that, to promote its new app, the restaurant is holding a contest to give out 20 Wendy’s-branded smartphones with a “Wendy” voice assistant. While the phone itself may be a publicity stunt, the inclusion of a voice assistant that responds to the spoken phrase “Hey, Wendy” suggests that the company is looking into voice-activated integrations.

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