Top Things You Missed IN Retail

McDonald’s is revamping its 43,000 restaurants with AI-powered technology as part of a new initiative to better the in-restaurant experience for its customers and workers, the fast-food chain’s Chief Information Officer Brian Rice told The Wall Street Journal on Wednesday.

Full Article ›

Home Depot has reportedly begun using generative AI to bolster its online shopping services. The goal is to give consumers the same level of customer service on the company’s website as they’d find in brick-and-mortar locations.

Full Article ›

In a project involving Badger Technologies, The Kroger Co. is testing out in-store robots in two of its markets, including at locations in and around its hometown of Cincinnati. The autonomous robots, Simbe's Tally and another dubbed Barney after the grocer’s founder, are being used for real-time inventory management and pricing accuracy.

Full Article ›

Lowe’s Companies Inc. is refining and testing an experience that lets customers use immersive 3D layouts to virtually design their kitchens.

Full Article ›

Restaurant Brands International (RBI), the parent company of Burger King, is continuing its efforts to modernize the brand and improve franchisee profitability through a strategic investment plan. As part of this initiative, the company is focusing on remodeling, restaurant technology, and enhancing speed of service, particularly at its Tim Hortons brand.

Full Article ›

Largest wholesale distributor in the Romanian construction market to implement the RELEX AI-driven platform to further automate their extensive operations

Full Article ›

Costco Travel will use Travelport APIs and Travelport+ to offer its valued members more choice in travel options, with simplified access to multi-source supplier content

Full Article ›

Nuvei Corporation announces today that it has formed a strategic partnership with Temu to enhance the shopping experience through providing customers with greater access to their preferred local payment methods.

Full Article ›

AI is transforming how brands cut through the noise and engage with consumers, retail leaders said at a March 8 event at Axios House SXSW.

Full Article ›

The Convenience Leaders Vision Group (CLVG) has released its latest report, focused on successful AI implementation to maximize the benefits of AI while minimizing the risks. The report is titled “Lead the Future: Transformative AI Strategies.”

Full Article ›

Amazon is using proprietary artificial intelligence solutions to help ensure its buildings contribute to corporate net-zero carbon goals.

Full Article ›

Chain Store Age is celebrating its centennial year with a look at 20 visionary retailers who, over the course of the past 100 years, altered the retail landscape and transformed the way people shop.

Full Article ›

Hi Auto is working to transform the drive-thru experience at Popeyes UK. Popeyes UK has selected Hi Auto’s voice AI platform to improve its drive-thru operations by delivering a pleasant, consistent, and efficient service for customers.

Full Article ›

At MURTEC 2025, Chief Digital Officer Christopher Thomas-Moore reveals how the brand turns consumer pain points into relevant, game-changing solutions.

Full Article ›

Otonomus Hotel, the first AI-powered hotel, announces the launch of KEE by Otonomus Hotel, an app exclusively for Otonomus Hotel guests.

Full Article ›

What if there was a way you could conveniently add flavour to your water, that was actually good for you? That’s what Waterdrop co-founder Martin Murray had in mind when he first envisioned the sugar-free beverage brand.

Full Article ›

For luxury retailers, understanding customer preferences and empowering frontline staff can make the difference between a thriving brand and one that falls behind. Tapestry, the parent company of iconic brands like Coach, faced a critical challenge: how to efficiently gather, synthesize, and act upon feedback from thousands of store associates.

Full Article ›

The snack maker spent 18 months gearing up for transformation, which will include data center exits, workload migrations, generative AI exploration and an ERP upgrade.

Full Article ›

The Warehouse Group, with more than 260 retail stores and 12,000 employees across New Zealand. Like many retailers with a highly desirable range of products, high-conflict events were common, and like their peers around the world, retail crime had peaked during the COVID-19 pandemic.

Full Article ›

Z Energy is New Zealand’s largest retail fuel provider and operates around 200 Z-branded service stations and 150 truck stops. This sprawling network created complex challenges around the issue of drive-offs, including debt recovery and site safety.

Full Article ›

Woolworths NZ is one of New Zealand’s largest retailers, a leading full-service supermarket chain under the Countdown brand. Despite their +30% market share, Woolworths NZ had a problem.

Full Article ›

Reckitt has set its sights on accelerating artificial intelligence-powered innovation through 2027 as part of wider Fuel for Growth organizational targets.

Full Article ›

Briscoe Group has had its fair share of run-ins with retail crime. It had become such a serious issue that it was putting staff and customer safety at risk by the time Auror was brought in to deploy its Retail Crime Intelligence Platform in 2015.

Full Article ›

Rexall is one of Canada’s leading pharmacy brands, with nearly 400 locations. Like many organizations, Rexall regularly faced obstacles in combating crime, loss, and harm - especially from repeat subjects and ORC groups.

Full Article ›

Cugat, a leading family-owned supermarket chain in Chile, has successfully implemented Self Checkout by Toshiba Global Commerce Solutions. This step elevates Cugat’s retail operations and focuses on continued growth to drive innovation.

Full Article ›

Building off a partnership with Microsoft to open an AI innovation lab last year, Estée Lauder is now working with the tech giant’s Copilot Studio on an AI agent called ConsumerIQ that gives employees access to the trove of data so they can identify trends, build marketing assets, inform research, and get products to market faster.

Full Article ›

Sportsman’s Warehouse Holdings, Inc. announced today an exclusive partnership with Byrna Technologies to develop dedicated in-store and e-commerce shop-in-shops featuring Byrna’s patented launchers and offering customers a live-fire demo experience in select locations.

Full Article ›

Humann, a functional food and nutritional supplements for human health, is using Talkdesk Ascend AI to help drive brand loyalty and increase customer lifetime value across its digital channels.

Full Article ›

Texas-based grocer aims to strengthen competitive advantage, optimize pricing, and drive promotional effectiveness

Full Article ›

Bamboo Rose today announced plans for Wakefern Food Corp. to adopt its TotalPLM product development and supply chain platform. This new collaboration represents an expansion of Bamboo Rose's work with the supermarket cooperative and is designed to enhance the development of Wakefern's popular Own Brand offerings across its 365+ stores.

Full Article ›

Pizza Hut is embarking on a transformation of its U.S. restaurant strategy, unveiling a new prototype that places technology at the forefront of the dining experience.

Full Article ›

For 2025, Wendy’s plans to more than double its capital expenditures to between $100 million and $110 million, with a focus on deploying technology across more locations and accelerating global expansion.

Full Article ›

While AI may be the dominant tech strategy, expanding its wings in 2025, it isn't the only trend retail and brand leaders expect to come into play with the retail customer experience.

Full Article ›

The newest toolset available at The Home Depot provides shoppers with product and project information.

Full Article ›

Lowe's has launched Mylow, which is designed to help customers navigate the many questions that come with owning a home from project know-how, to how to advice to top-rated product searches and more.

Full Article ›

Shein is collaborating with functional chemistry and new materials technology company Transfar Chemicals to pursue advances in textile dyeing and finishing technologies.

Full Article ›

Lancashire’s Park Hall Resort & Spa has become the first UK hotel to adopt an AI concierge that talks to guests over the phone and via WhatsApp.

Full Article ›

Presto Phoenix, Inc. announced an expanded partnership with Galardi Group, the parent company of Wienerschnitzel, to deploy its cutting-edge Voice AI ordering technology across the quick-service restaurant chain’s drive-thru locations.

Full Article ›

Foxtrot Café & Market is continuing its resurgence by launching digital ordering and delivery services in the Dallas market. Customers can use the Foxtrot mobile app for either one-hour delivery service or order-ahead pickup.

Full Article ›

Texas Born (TXB) is teaming up with global technology company Techniche to optimize the convenience store chain's assets and automate maintenance process across its business. The retailer will utilize Techniche's Urgent asset and maintenance management software.

Full Article ›

When it comes to delivering truly relevant experiences that appeal to today’s and tomorrow’s travelers, personalization at every turn is key. From sales & marketing touchpoints to every individual guest interaction in real life, data-driven insights are a vital ingredient in being able to forge emotional connections with consumers.

Full Article ›

FreshDirect is partnering with Uber Eats to expand its delivery reach in New York City. This is the online grocer’s first entry into on-demand delivery via a third-party app.

Full Article ›

Jason's Deli has partnered with Cartwheel, an enterprise delivery management platform, to optimize its delivery operations across all channels. The technology has been rolled out across 242 Jason’s Deli corporate and franchise locations nationwide.

Full Article ›

Scott Sports USA has unveiled its click-and-collect sales channel integrated with Locally that will include participating dealers across the continental U.S.

Full Article ›

Just Eat Takeaway has initiated its first drone-operated food deliveries, marking the beginning of a significant rollout in collaboration with Manna Drone Delivery. The initial location for the rollout will be Dublin.

Full Article ›

Tesco is testing out giant trolley checkout scales at its Gateshead Trinity Square Extra store.

Full Article ›

Bygghemma, a consumer e-commerce company in the Nordics, has chosen Fluent Commerce's distributed order management system (OMS).

Full Article ›

VusionGroup has announced the roll-out of its multicolour smart electronic shelf labels (ESLs) and VusionCloud platform at Ekoplaza, an organic supermarket chain in the Netherlands.

Full Article ›

Presto Phoenix, a provider of AI powered solutions for the quick service restaurant (QSR) industry, has announced an expanded partnership with Galardi Group, the parent company of Wienerschnitzel, to deploy its Voice AI ordering technology across the chain's drive-thru locations.

Full Article ›

shoezone, an online and in-store footwear retailer, has launched a new app, available to shoppers on the Apple App Store and Google Play Store.

Full Article ›

Sainsbury's has taken the wraps off a new look Local convenience store format.

Full Article ›

Carrefour Belgium has developed a new autonomous micro-store concept, Carrefour BuyBye, in association with Reckon.AI, with the aim of tapping into opportunities beyond traditional retail.

Full Article ›

Associated Food Stores (AFS), which operates corporate and member stores across the Intermountain West, is now utilizing an automated platform with robotic case pick capabilities from Symbotic at its distribution center in Farr West, Utah.

Full Article ›

Mr. Pickle’s Sandwich Shop will roll out Samsung kiosks equipped with Grubbrr self-ordering software and integrated with its existing PAR POS system.

Full Article ›

The Iowa-based convenience store chain is marking the launch of its new proprietary Darn Good Coffee brand with a generative AI-based "coffee roaster" chatbot named Darn-ell.

Full Article ›