Top Things You Missed IN Retail

The omnichannel giant is teaming up with mobile credential and payment solutions provider Transact to deploy stores featuring its Just Walk Out frictionless technology across college campuses. The stores will operate with an integrated solution combining the Just Walk Out platform with Transact’s card system for payments, mobile ordering app for store entry, and cloud-based POS platform for product catalogs, inventory, and reporting.

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Salsarita’s implemented One Tap Loyalty leveraging the Apple Wallet to create a magical guest experience. With one tap of their iPhone customers can enroll, earn, redeem and pay, giving a boost to Salsarita’s loyalty program signups.

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Ice cream continues to go mobile, with the latest effort coming from Mars, Inc., which is piloting a “store-hailing” initiative in Hollywood, Calif., that features on-demand mobile ice cream stores.

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Cashback and payments app, Cheddar, has announced new partnerships with Calvin Klein and Tommy Hilfiger.

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Sanctuary Cognitive Systems Corporation (Sanctuary AI), announced it was the “first ever deployment of a unique system designed to deliver the world's first human-like intelligence in general-purpose robots at a customer commercial facility through its partnership with Canadian Tire Corporation (CTC).”

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Regional grocer Strack & Van Til is taking its personalized promotions to the next level thanks to a new partnership between Birdzi and LOC Software. According to the software companies, their collaborative integration will provide enhanced digital coupon redemption and rewards capabilities powered by real-time transaction data.

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Jet’s Pizza, the 400-store chain based in Sterling Heights, Michigan, is carving a new path in artificial intelligence that’s changing the way customers order pizza online. Jet’s began exploring AI technology for pizza ordering in the fall of 2019. Since then, the chain has introduced text ordering, pro-ordering and a phone bot.

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P&G is continuing to invest in digital transformation, focusing specifically on the supply chain, retail execution, and environmental sustainability. Perhaps the most notable initiative thus far, however, is its efforts toward launching a collaborative supply chain strategy. This July, the company is moving forward with a supply chain services platform for retail partners across North America.

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Leveraging the firm’s VUSION Retail IoT Cloud platform, Kavanagh’s location in Belsize Park, London taps various retail applications to improve its daily operations, providing a 360° view on all store activities and delivering data and feedback on actions in-store.

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Alex and Ani is moving its inventory into third-party warehouses and utilizing a hosted last-mule delivery platform. The jewelry retailer is partnering with cloud-based supply chain services provider Stord.

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Medallia, Inc., the global leader in customer and employee experience, today announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call center to their highest levels ever.

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The Cordish Companies, parent company of Live! Hospitality & Entertainment, is deploying the Shift4 SkyTab integrated POS platform at dining, entertainment, and retail businesses located within Live! venues across the country. The SkyTab solution includes integrated online ordering and reservations, contactless QR code-based ordering and payment, mobile devices for tableside ordering and payment, and built-in marketing and loyalty tools.

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Pricer Italy is making its debut in the cosmetics sector after landing an electronic shelf labels deal from Pinalli.

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Coop Estonia, a market leader in the Estonian grocery market, with 18 regional cooperatives, which operates 330 stores, ranging from minimarkets to hypermarkets, has expanded their partnership with RELEX Solutions, provider of unified supply chain and retail planning solutions, to optimize their promotion planning.

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Today, Grupo MYT now boasts 50 restaurants across Mexico and recently expanded into the US. With plans to broaden its omnichannel approach and reach 120 total locations in the next three years, Grupo MYT selected Oracle MICROS Simphony Cloud Point-of-Sale (POS) and Oracle NetSuite Enterprise Resource Planning (ERP) to modernize its operations and improve scalability for expedited growth.

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The Save Mart Companies is supporting a same-day grocery delivery and pick-up service with automated micro-fulfillment technology. Partnering with robotics start-up Fulfil Solutions, the regional grocery conglomerate opened a dark store, which serves as a micro-fulfillment warehouse.

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Walmart is partnering with an online learning platform to provide frontline associates with free technology training. The nation’s largest employer is expanding its Live Better U education program in a new collaboration with Springboard.

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Broman Group, a Finnish retailer, has over 41 Motonet stores around Finland and Estonia. It specializes, for example, in the sales of car and motorcycle spare parts. RELEX recently provided the company with a solution for managing the product´s end-of-life cycle.

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Obsess has announced a partnership with Corona to launch the Corona Premier Virtual Clubhouse.

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Petco has invested in a new system aimed at customizing key marketing touchpoints across the shopping journey. Petco selected the Adobe Experience Platform to help the retailer reach these goals, leveraging the solution to organize data internally and activating more personalized customer experiences online and offline.

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UrbanStems had its highest sales number on Feb. 12. The retailer uses vendor Zmags’ technology to create custom landing pages that convert significantly better than the retailer’s typical pages.

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After evaluating several systems, including Microsoft Dynamics and SAP, Frey Farms replaced its legacy software with Oracle NetSuite. NetSuite was a good match for Frey Farms’ existing business processes and could provide detailed reporting on the fly via saved searches.

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Hibbett, parent company of Hibbett Sports and City Gear, is partnering with the Happy Returns in-person returns solution. The athletic-inspired apparel retailer is implementing Happy Returns “Return Bars” in its more than 1,100 Hibbett and City Gear specialty stores nationwide.

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A regional Northeast furniture and mattress retailer is implementing a modern warehouse management system. As part of this enterprise effort. Raymour & Flanigan is rolling out the Körber WMS solution with the goal of achieving warehouse improvements in areas such as order accuracy, speed, and customer fulfillment.

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Samsung is working out a roadmap for so-called mixed reality products..Mixed reality is seen by technology giants as the next big shift in computing just as the smartphone was, hence companies from Meta to Microsoft are investing in it..Samsung struck a partnership this year with Qualcomm and Google to develop mixed reality.

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Southern Glazer’s Wine & Spirits is equipping its field sales teams with new technology so they can spend more time with customers and less time checking product positioning. The alcohol beverage distributor will leverage image-recognition technology from FORM to provide product insights for suppliers, leadership stakeholders, and commercial teams.

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The specialty grocer is evolving its magazine, previously available in print and online, to an exclusive, digital-only format. The new magazine is supported by vendor advertising and features a fully interactive shoppable experience. Customers can actively shop any product featured in the magazine via clickable buttons that take them directly to e-commerce collections for a seamless, “click and order” shopping experience, the company said.

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Hungry Howie's is testing a Pizza Party Planner calculator prototype set to launch in late spring. The online calculator helps customers planning large events by calculating the recommended amount of pizza they should order based on the number of guests and their age range, according to a press release.

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Psycho Bunny is looking to digitize its supply chain as part of a larger digital transformation initiative amid its expansion. The company is tapping into frictionless commerce tech and intelligent cloud services to elevate its supply chain with business data integration, application integration, and improved API management between cloud and local applications.

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SPAR Switzerland and AVIA have opened the first 24/7 SPAR Express forecourt store operating without onsite personnel at Zurich’s Sihlqui bus terminal.

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Target is moving forward on what started as a pilot, launching drive-up returns across all its stores by the end of summer.

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Toyota is providing an immersive, augmented reality (AR)-based experience to promote a new car model.

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Wingstop, a QSR brand, has introduced ConverseNow's voice-AI powered virtual assistants to handle Wingstop's phone orders in select restaurant locations under a pilot program, according to a press release.

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The company said it will continue to elevate its omnichannel experiences through “meaningful investments” in technology with a long-term outlook. Through recent innovations, we see how Dick’s Sporting Goods is achieving a strong hybrid in-person and online experience.

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Instacart is adding OpenAI’s ChatGPT chatbot technology to its app, jumping on the bandwagon of many companies doing the same — plugging in the AI language tool in a move to offer automated customer service and marketing solutions.

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Mercedes-Benz has begun using Visa technology to enable native in-car payments. With Mercedes pay+, which is being rolled out on select new vehicle models beginning this month, the automaker’s customers in Germany can now pay for digital services and on-demand hardware upgrades in the Mercedes me Store — the company’s shop for connected car services — via a fingerprint sensor mounted in the car.

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Natural pet food company, MPM Products, is partnering with RELEX Solutions to improve its forecasting and inventory planning capabilities.

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Pet Supplies Plus is deploying SOCi Inc.'s marketing platform to drive localized social media marketing. The platform will allow the brand's franchisees grow a location's online presence and showcase what makes each store unique, according to a press release. Pet Supplies Plus operates 665 stores across 41 states.

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Sensei has launched Dojo, which, covering a total space of 500 square metres, is pitched as the largest fully autonomous store in Europe.

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