Top Things You Missed IN Retail

For as long as shrink has been an issue in retail, it’s primarily been tied to human mistakes or crime. Theft, store associates mislabeling items and products getting damaged in a warehouse or store are three human examples that unfortunately impede profits. These reasons are why retailers consistently turn to technology for help.

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L’Oréal has announced the launch of the Big Bang Beauty Tech & Innovation Challenge (“Big Bang Program”) in North Asia, the first regional open innovation initiative focused on driving co-creation and co-development of innovative beauty products and experiences across China, Korea and Japan.

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McDonald's in Turkey has created a drink menu using AI. "The Recipes from my ImaginAIon" smoothie menu is available at select McCafe branches in Istanbul.

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Ollie’s Bargain Outlet is expanding a successful pilot of using mobile and social media technology to boost store engagement and sales.

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Direct-to-consumer eyewear retailer Zenni is actively adopting advanced AI technology to optimize its digital shopping experience.

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Central Convenience Store in Southampton has installed AI driven biometric technology from Innovative Technology (ITL) to help with checks for age restricted goods.

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At the beginning of 2023, Gaylord Hotels rolled out its Gaylord mobile app to help guests take advantage of all the fun activities the brand offers. In particular, it wanted to ensure not only that guests were aware of what each of its properties offered, but also help guests easily navigate the property.

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Speaking at a press conference at VIVA Tech Paris on June 15 deputy CEO of L’Oréal Group, Barbara Lavernos, says hyper-personalisation is the next frontier for beauty companies, and hers is ahead of the rest.

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The convenience store retailer rolled out the new app to revolutionize the way customers engage with the company through a range of features designed to provide a fast, convenient and seamless guest experience, according to the company.

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Infor announced that The Heart of Europe resort on Dubai World Islands is raising the bar for guest experience at its upscale Monaco Hotel using Infor Hospitality Management Solution (HMS) and Infor SCS Sales & Event Management software.

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Menswear retailer Otero attributes its low return rate to the accuracy of its online fitting tool using Perfitly.

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Lowe’s Innovation Labs and Asset Protection teams are collaborating on the next big idea in asset protection and loss prevention — Project Unlock.

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NewStore today announced it is now powering the in-store shopping experience for Lorna Jane. By rolling out the NewStore platform across its 107 stores, the Australia-based activewear brand has taken a significant step towards enhancing its omnichannel operations and creating a truly seamless and unified customer experience.

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Dollar General is one of the most rapidly expanding retailers in the United States, which is a strategy that has a significant impact on a company’s IT and tech teams. In this episode of Tech Transformation, we’re talking with Shweta Bhatia, SVP of IT applications and base engineering, about what this looks like and how they’re keeping pace.

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FinTech firm Salmon has announced a partnership with FC Home Center, a retailer in the Philippines that specialises in home appliances, furniture, kitchenware, related home essentials, and mobile phones.

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Eight Harvest Energy forecourts have had new EDGEPoS systems installed under a partnership between WJ King Garages and Henderson Technology.

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Convenience store chain Stinker Stores is deploying the Punchh platform from ParTech Inc. to drive customer loyalty and enhance the customer experience.

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The need to streamline brand consistency amongst their 80 franchise locations, inspired Dirty Dough's recent partnership with Hughes Network Systems, LLC (HUGHES) to incorporate digital menu boards, promotional screens, and employee communication screens into their stores, helping expand their business, guide employees through store processes, and enhance in-store engagement.

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The tech giant, which began integrating new generative AI functionality into its search engine in May 2023, is now showing shoppers clothes on a selection of real models, with new filters helping them find what they’re looking for. Based on machine learning (ML), generative AI can create new content and ideas, including conversations, stories, images, videos, and music.

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PlayerLync, a mobile-first training, operations, and communications platform, has helped Taco Cabana expand its brand efficiently. PlayerLync is a centralized, mobile repository containing up-to-date content designed to meet the demands of frontline workers of all ages and backgrounds.

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Following bullish remarks on artificial intelligence (AI) by Farfetch CEO José Neves during the luxury retailer’s first-quarter 2023 earnings report, Maison Valentino is set to introduce a virtual try-on (VTO) experience for its ready-to-wear collection. The feature will be powered by Wanna, an augmented reality (AR) technology company owned by Farfetch.

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LVMH Moët Hennessy Louis Vuitton has forged a partnership with the creators of Fortnite, Epic Games, to launch immersive experiences for customers within the virtual world.

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The global technology e-commerce retailer is using a combination of natural language processing models to automate the review process for website product description content for all new marketplace product listings.

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The Spark Driver platform has grown to operate in all 50 U.S. states across more than 17,000 pickup points, with the ability to reach 84% of U.S. households.

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Following the pandemic, Ben Kaplan has looked to technology to restore personalization to unattended transactions, leading him to an AI-enabled voice-order solution.

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Restaurant brands are starting to pilot artificial intelligence to streamline food service. Analysts say a key benefit is the potential to ease workforce challenges in an ongoing tight hiring market.

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Jaguar Land Rover, a unit of India’s Tata Motors, said on Monday it has partnered with supply chain mapping and risk analytics firm Everstream Analytics, which will embed artificial intelligence into the British luxury carmaker’s system to help avert future global supply issues.

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Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, like damaged devices, laptop crashes, viruses or identity theft.

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Torote Restaurant maximizes operations and growth with Shiji's Infrasys Cloud POS. Its' user-friendly interface and robust features optimize efficiency, demonstrating Shiji's efficacy in the hospitality industry.

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Astra Tech, a UAE-based technology investment and development group, has launched its first fully autonomous store in Abu Dhabi’s Sky Tower.

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Ordering the right color foundation online can be hard, especially when you don’t know your shade to begin with — an issue makeup lovers know all too well. Namesake beauty brand Charlotte Tilbury is looking to tackle this challenge (and more) by introducing a mobile app that uses artificial intelligence (AI) deep learning to deliver personalized beauty solutions.

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The Ann Arbor, Mich.-based chain on Monday announced “Domino’s Pinpoint Delivery,” where customers can simply drop a pin on a map in the company’s mobile app and have pizzas delivered there directly, even if that pin is somewhere without a traditional address.

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Food and agriculture companies in the U.S. face mounting cybersecurity threats, executives in the sector say, spurring them to formalize how they share information with each other.

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Marks and Spencer’s Online Suit Fit service is now live at its Hedge End store in Hampshire. This is powered by Emplifi technology.

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Pilot Co. partnered with fintech company Relay Payments in order to launch a digitized diesel payment platform across its network of more than 800 travel centers.

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Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer experience by getting to know its customers better and to better use data to drive a personalized experience.

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Bikky, a customer data platform built exclusively for multi-unit restaurants, announced that nine New York City-based brands selected Bikky as their data and analytics partner. The nine brands include Westville, Boqueria, Zucker’s Bagels, Avocaderia, INDAY, Seamore’s, Marlow Collective, 5 Napkin Burger, and Handcraft Burgers and Brew.

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For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. But how to do this was very ambiguous. Many initiatives could be undertaken, but not every initiative would be the right fit for Mars.

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BigCommerce today announced Selle Italia, a leading Italy-based manufacturer of saddles for road and mountain bikes, has launched its first ecommerce store on the BigCommerce platform.

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Salesforce Connections 2023, a premier two-day event held last week in Chicago, brought together more than 10,000 attendees. With a strong emphasis on the central theme of AI, particularly in relation to customer experience enhancement and trust. The conference aimed to address the growing concerns surrounding trust in AI, a topic often overlooked or treated with superficiality in these early days of ChatGPT.

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John Keells Group, the parent company of Cinnamon Hotels & Resorts, a diverse chain of hotels with a portfolio across Sri Lanka and the Maldives, selected the Oracle Hospitality OPERA Cloud suite of products, including property management, sales and event management, and MICROS Simphony Cloud point-of-sale.

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Salata chose Wisetail as the learning management platform best suited to help their team members grow. Wisetail’s Learning Paths, for example, have proven invaluable to Perez and Pickett in developing Salata’s program.

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Mercedes has turned to Microsoft to expand on its use of in-car artificial intelligence (AI). Beginning Friday (June 16), the carmaker will begin beta testing an integration of the ChatGPT generative AI function with its MBUX Voice Assistant in more than 900,000 vehicles.

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Shell is rolling out a new payment solution across the Shell US Network of nearly 13,000 locations. The deployment of Gilbarco Veeder-Root's Invenco iNFX payment solution will run through the end of 2024.

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Teriyaki Madness (TMAD), the fast casual concept with 125 locations, is looking to partner with seasoned hoteliers in key markets.

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SES-imagotag reports that Unicoop Firenze (member of Coop Italia), which operates one of the largest supermarket chains in Italy, has selected the VUSION IoT Cloud platform for the digitisation of 110 stores.

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Live commerce platform TalkShopLive has launched Shoppable Simulcast in the US. This allows sellers to simulcast their shoppable livestreams to their Facebook business page as a Facebook Live, while keeping the shopping element intact.

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