Top Things You Missed IN Retail

Retailers have been quick to seize on the genAI opportunity. Retail bosses believe enhanced chatbots are among the top three most promising AI applications, per a March 2024 survey by First Insight.

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Avon International has chosen Blue Yonder’s platform with Cognitive Demand Planning, Enterprise Supply Planning and Control Tower solutions as it looks to create an end-to-end next generation supply chain.

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The DOUGLAS Group, Europe’s number one omnichannel destination for premium beauty, is testing its AI Beauty Advisor Chatbot as the latest innovation in its strategy to elevate the omnichannel customer experience as the company continues to expand its wide AI technology portfolio.

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The e-commerce marketplace is offering new features as part of the eBay Advertising reboot.

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Like Kingfisher's store, the company's Athena platform has all the right parts to orchestrate AI microservices, helping to speed up and secure the development of new digital products.

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Lowe’s Media Network is expanding its offerings to include in-store programmatic audio ads in partnership with Vibenomics, a Mood Media company.

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What gets measured ultimately gets improved. And when it comes to supply chain management, that old adage couldn’t be truer.

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The owner of Saks Fifth Avenue reached a deal to acquire rival Neiman Marcus for $2.65 billion, the companies announced Thursday.

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Paytronix today announced that CC’s Coffee House has launched a new mobile app that modernizes the entire guest experience, from initial engagement to ordering, payment and rewards.

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A global convenience retailer is replacing traditional store associate training methods.

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An online specialty retailer of school uniforms is increasing conversions and reducing returns with a custom artificial intelligence-based sizing solution.

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Generative AI is seeping into the core of your phone, but what does that mean for privacy? Here’s how Apple’s unique AI architecture compares to the “hybrid” approach adopted by Samsung and Google.

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Shoprite is launching an eCommerce service for its Cash and Carry stores to streamline wholesale purchases.

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Powered by Trigo technology, the store, which clocks in at 1.200 square metres in floor space and features 20.000 items, is pitched as Europe’s largest computer vision-based supermarket.

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The retailer is now adding sensory-friendly hours at stores across Canada with the aim to make shopping more accessible to customers who may experience sensory overload by providing a less stimulating environment.

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Walmart Inc. is building, expanding and retrofitting fulfillment centers with next-gen technology capabilities to enhance its grocery supply chain.

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Amazon takes numerous steps to track, detect, prevent and prosecute online scams aimed at its customers.

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Starbucks has introduced an update to its 2022 proprietary siren system automation technology to help employees meet growing customer demand with new tools and tricks designed to make their jobs easier and faster.

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Starbucks reports that two of its large New York cafes with Amazon's Just Walk Out technology have been upgraded to a more intuitive system, making it easier for its Green Apron partners to offer exclusive merchandise and food, and for customers to enjoy a seamless smartphone experience.

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Partnering with RetailNext, it leveraged its in-store analytics platform to understand store traffic in each of its bricks and mortar locations.

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Co-op is gearing up to work with Walmart Commerce Technologies, implementing its online fulfilment technology, Store Assist, to enhance the convenience retailer’s colleague and customer experience and support quick commerce growth ambitions.

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GS1 US, the not-for-profit organization that administers UPC barcodes, is working with manufacturers and retailers to upgrade traditional UPCs to 2D barcodes like QR codes that provide consumers with product information at checkout.

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The East of England Co-op has announced the opening of a new convenience store at Ipswich Train Station.

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The regional Midwest grocery/convenience chain is entering a new collaboration with PayPal that aims to enhance the shopping experience for select Hy-Vee online customers.

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Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment.

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Amidst the artificial intelligence hype cycle, shoe and accessories retailer ALDO is working to lay its own internal AI foundations, expectant that the tools evolve from hopeful hypotheticals to mechanisms that deliver business results.

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The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth.

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Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.

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Bridgeline Digital, Inc., a global leader in AI-powered marketing technology, today announced a large calendar retailer has chosen Bridgeline's HawkSearch to power product discovery for its eCommerce website.

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To stay competitive and create differentiated products, Bic targets one big category innovation every four to five years, doing so with the help of technologies like artificial intelligence and machine learning along with consumer-centric analytics.

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Any retailer who’s been studying the habits and preferences of emerging generations of shoppers knows that technology will play a key role in how these consumers buy groceries.

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Murali Sundararajan, CIO of Victoria’s Secret & Co., shares how the leading retailer is building new personalized shopping experiences wherever its customers are. Using Google Cloud AI, Victoria’s Secret has created a visual search feature that lets shoppers upload photos from their phone to find products they are looking for instantly on its digital platform — just like being helped by an associate in stores.

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Store employees have a new tool in their customer experience toolbox: a generative AI-powered technology called Hey GURA. Tractor Supply piloted it last year, deployed it chainwide ahead of the 2023 holiday season, and has been so pleased with the results that it continues to expand its use.

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The Aldi Sud division of Aldi is launching a new multi-year effort to digitally transform its retail operations in the U.S. and Australia by implementing Genpact data, technology, and artificial intelligence solutions.

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Chick-fil-A opened its first mobile pickup restaurant in New York City recently, a digitally focused unit with no seating, no ordering kiosks and no front-of-house staff.

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The company is planning to leverage SmartLabel technology to enable packaging logos and images to serve as QR codes. The technology is expected by Mars to help drive further impact through additional storytelling with consumers.

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Woodman’s Markets has chosen Warren Rogers Precision Fuel System Diagnostics as its provider of fuel system compliance, wet-stock management and forecourt diagnostics.

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Asked about Big Y’s customer-facing tech, Bossie noted: “We believe the solutions that we’ve implemented are fitting the bill there, [such as] MyExpress checkout, which is the phone-based application for checkout.

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Certco Inc. has selected the ReposiTrak Traceability Network to automate supplier traceability. Using this solution, Certco suppliers will be able to share the complex set of key data elements (KDEs) required under the FDA’s FSMA 204 food traceability law.

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Channel Island convenience store chain Alliance Supermarkets has partnered with Henderson Technology to roll-out the EDGEPoS EPoS system across its entire estate on Jersey and Guernsey.

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The home improvement giant is partnering with audio out-of-home (OOH) advertising company Vibenomics to enable chain-wide in-store audio programmatic ad buying.

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Cargill and Target have responded to consumer demand for transparency in clothing and textiles by teaming up with the tech company, FibreTrace that can follow the fabric around the world.

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To stay afloat amid rising prices of food and labor, restaurants must use inventory management systems, handhelds, loyalty programs, menu auditing, QR codes and other restaurant-specific technology.

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Once deployed, it says it will benefit from new capabilities that unlock greater levels of customer engagement and loyalty whilst promoting omnichannel agility.

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With 22 restaurant locations and even more on the horizon, Ruby Slipper Restaurant Group knew the old way of managing lease accounting in spreadsheets just wasn’t going to cut it anymore.

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Lowes Foods is working with SmartSense by Digi to implement the company’s suite of Internet of Things (IoT) connectivity solutions. The partnership will help Lowes Foods automate asset health monitoring, integrate proactive maintenance and digitize food safety.

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Macy’s has announced go live for a major PoS checkout modernisation project.

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Walmart showed off its use of augmented reality and artificial intelligence in its retail operations. It turns out that AR is leading to better digital sales and cool new applications that haven’t been done before.

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The quick-service restaurant chain announced a marketing partnership with the film adaptation of the video game franchise Borderlands

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