Top Things You Missed IN Retail

In a major upset, Walmart-owned Sam’s Club dethroned Costco to claim the top spot in the American Customer Satisfaction Index (ACSI) 2024 rankings for general merchandise retailers.

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There is finally widespread industry consensus that RFID provides value, and on how and why it does so.

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Tock and Google now offer experience reservations; Diibs launches as a platform for bidding on last-minute reservations

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Walmart Data Ventures — the business unit within Walmart that harnesses the retailer’s vast data resources to offer insights to its suppliers — is launching a new service that will allow brands to get feedback on their products via in-home tests with everyday consumers.

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The e-commerce giant is participating in the research preview of Operator, a new agentic AI solution from OpenAI, developer of the ChatGPT generative AI model which interacts with users in a conversational style that mimics human interaction and uses machine learning to continually refine and improve its responses.

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All Star Management, which is owned by Mike Allegro, has partnered with Perch Energy in 31 Wendy's and McDonald's locations across northern Illinois. The move is set to save the franchises more than $20,000 on electricity costs from local community solar farms annually, according to a press release.

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Coming off the celebration of its 60th year in business, Love's Travel Stops enters 2025 with a strategic focus on growth, network enhancements and innovation.

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The grocer’s new partnership with The Trade Desk aims to bring better clarity on the success of online ad campaigns

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Leading U.S. cultural attraction retail provider selects RELEX to enhance supply chain efficiency and support continued growth

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The annual RetailROI "Super Saturday" event educated attendees about what sets successful retailers apart and the importance of helping disadvantaged children.

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Currys has launched a pilot of an initiative the retailer intends to bring to market across its stores, a QR code enabled “want to know more?” experience that customers can trigger on their smartphone as they’re browsing products.

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Amazon is getting closer to takeoff for Prime Air drone delivery flights in the U.K.

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RaceTrac has moved its shelf tagging and product labeling operations in-house using Epson ColorWorks on-demand color label printers.

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Finnish bookstore chain leverages advanced analytics to streamline emissions tracking and support sustainable growth.

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A specialty footwear retailer is upgrading communication with store employees using integrated automation software and mobile hardware.

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Sessions and exhibitions proved that collaboration across the space between technologists and retail and CPG leaders is driving innovation, from emerging AI technologies like agentic AI to democratizing creativity and reshaping consumer experiences.

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Nordstrom is gearing up to open two new store locations in Los Angeles that will embrace its latest inventory-free retail concept, baptized Nordstrom Local.

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RaceTrac Inc. is giving professional drivers a new, seamless way to pay for fuel with the introduction of the 10-4 by WEX mobile app.

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The Massachusetts-based discount club chain is constructing its fourth ambient distribution center (storing products that do not require freezing or refrigeration), which will be located in Commercial Point, Ohio.

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In choosing Shopify, Blue Banana were able to build an advanced, responsive website with very little coding thanks to its solid foundations and robust ecosystem.

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Afresh, the world's first AI engine designed for the unique challenges of fresh grocery, is announcing that Stater Bros. is rolling out its store ordering solution chainwide across its Produce departments.

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Outdoor and Cycle Concepts (O&CC) has leveraged shelf-edge automation to improve operational efficiencies in-store, increase labour productivity and enhance customer service, in a partnership with Pricer.

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A global denim giant is providing select employees access to Google Cloud data dashboards for customer and trend insights.

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Grubhub is bolstering its offerings for pet parents with the addition of two new retailers.

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The regional grocer and subsidiary of Ahold Delhaize USA says it will have Savings Station kiosks installed in every Stop & Shop location, including all 223 stores across New York, New Jersey, and Connecticut, by Feb. 1.

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A regional Southeast grocer is leveraging Internet of Things technology to ensure prepared foods are maintained at a safe temperature.

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Since its founding in 2013, the Vienna-based business has expanded internationally to 30 countries. With its vast audience and robust capabilities, connected TV (CTV) advertising has been a key driver of this expansion, particularly in the key growth market of North America.

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The beauty giant, a subsidiary of global retail conglomerate LVMH, is partnering with Digitas Pictures and Imagine Documentaries to present “Faces of Music,” a docuseries directed by filmmaker Ting Poo, on the Hulu streaming platform.

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Voyado has announced a partnership with Cutler and Gross, a British luxury eyewear brand, to improve its omnichannel customer engagement and support its growth plans.

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The chain will leverage Cognizant’s cloud, enterprise AI, and generative AI systems for things like payroll processing and franchisee management

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Bikky, a customer data platform built for multi-unit restaurants, is helping Washington, D.C.-based Rasa gather and analyze customer data to better understand their guests.

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As NRF 2025: Retail's Big Show made clear, artificial intelligence has reached a crucial tipping point in retail. In my follow-up column to last year's Big Show, I wrote that AI had become “accepted and assumed,” but not yet “plumbing” (something that is assumed to be part of the infrastructure and only noticed when it breaks).

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A health-focused fast-casual restaurant chain is providing users of its app AI-based suggestions for orders that best match their culinary preferences.

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Wegmans Food Markets is offering online delivery via the Uber Eats on-demand delivery subsidiary of Uber.

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Toom Baumarkt is to implement Revionics’ AI powered solutions. Once deployed, its Base Price and Markdown applications will allow Toom to deliver competitive pricing across its retail business, while increasing automation, scale and efficiency within its pricing function.

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Hugo Boss has launched AI powered product content live across its e-commerce platforms globally.

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Hy-Vee partnered with Dentsu to develop an offering called Hy-Vee ID that provides insights into unique audience segments, with the goal of enabling precise targeting for marketing campaigns. The platform also allows advertisers to create custom audience segments for brand messaging.

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Partnership to increase customer value through comprehensive consulting and advanced technology expertise in the Nordics and Central Europe.

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Leading German retail group to implement new RELEX capabilities including True Inventory to support their regional grocery retail brands

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AA Pharmacy Healthcare Sdn Bhd, a leading Malaysian pharmacy retailer, has deployed Blue Yonder Category Management to optimize store-specific product space, inventory and on-shelf availability and drive a better shopping experience. The project was successfully implemented by IOA Solutions Sdn Bhd, a Blue Yonder partner.

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Golden Chick has selected Acumera, a provider of managed network and security services, to support Golden Chick's mission of ensuring every guest receives an accurate, seamless ordering experience in-store, at the drive-thru and online, according to a press release.

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Cloudpick has partnered with Lagardère to launch what is pitched as Hong Kong's first AI powered unmanned store at Hong Kong International Airport.

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Walmart-owned Sam’s Club and financing partner Synchrony have announced a new multi-year extension of their more than 30-year strategic credit card relationship.

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