Top Things You Missed IN Retail

Generative AI (GenAI) has enjoyed quite the hype cycle, and businesses – around the world – are considering what they can do to equip employees with safe GenAI tools.

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Megasuper, Costa Rica's leading retailer, has announced the installation of the Self Checkout System 7 by Toshiba Global Commerce Solutions in its stores.

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The retailer, which had not done a major POS upgrade since 2019, adopted a cloud-native POS solution from Jumpmind that not only unchained associates from the cash wrap but had the added benefit of being easier for them to use.

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Soletrader has launched its new headless and composable website on the BigCommerce platform.

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AB InBev implemented BEES in 2016 and the company continues to reap the rewards from the e-commerce and data-sharing platform.

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East of England Co-op, which operates convenience stores across East Anglia, has announced a new partnership with Quadient.

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Pet Valu partnered with Google Cloud and Deloitte to implement the cloud-based commercetools composable commerce platform on Google Cloud Marketplace.

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Sainsbury’s has signed a seven-year agreement with NCR Voyix, a digital commerce solutions firm, “to help transform its shopping experience and support its Next Level Sainsbury’s business strategy”.

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Wendy’s has introduced a pilot to provide Spanish-language capabilities at all FreshAI drive-thru locations.

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Romania’s largest bookstore chain upgrades supply chain processes to support rapid expansion within the book retail industry

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Robeks, which has over 100 locations serving smoothies, juices, acaí bowls and toast, has tapped Bikky, a customer data platform built for multi-unit restaurants, to help measure customer data.

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The Indiana-based grocery retailer is building on an existing implementation of customer intelligence technology from Birdzi (see more below) by adding the Birzi Visper Live shopper engagement and outreach solution.

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An online resale platform is leveraging artificial intelligence to streamline its shopping experience.

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Rokt, an e-commerce company using machine learning and AI to make the shopping experience more relevant to customers, has partnered with Vinted, a C2C second-hand fashion marketplace in Europe.

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Costco has started using a new verification process for customers entering the warehouse stores. The company has started scanning membership cards at various locations as the wholesale retailer works to crack down on unauthorized membership usage.

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To drive enterprise efficiencies, Mondelēz is staging an SAP-, Accenture- , and o9-partnered change, implementing a new ERP system implementation program by region across multiple phases over a period of five years.

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Teriyaki Madness is hoping to give curbside a little love once again. The 155-unit concept launched Mad Dash, a curbside platform that uses GPS technology to track customers and ensure that employees arrive at the curb 10 seconds before them, order in hand.

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Paris Baguette is teaming up with Olo Inc., a leading restaurant technology provider, to make online ordering and payments a piece of cake.

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A new industry-first index reveals the retailers leading their peers in extensively and effectively adopting artificial intelligence.

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Aldi is rolling out Instacart Caper Carts across its U.S. stores, and also piloting the smart cart technology in Austria.

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The Coca-Cola Company is beginning to scale its global marketing efforts with generative AI, configuring advertising materials on Prod X, a production studio experience that uses digital twin technology.

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The ways retailers are using AI run the gamut from marketing to inventory management to loss prevention and are allowing employees to be more efficient and the operation to run smoother and be more profitable.

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Taco Bell is expanding voice AI across drive-thru locations — here’s why that matters and what to do about it.

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Kerr noted the grocer has heat-mapped stores to give a clear picture of how customers shop in a given location. He noted consumers can do a complete shop at Lidl stores, which allows them to save up to 40% against national brands on pricing.

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Walgreens has announced a new collaboration with Instacart to offer online SNAP/EBT payment acceptance at more than 7,500 Walgreens stores across the US, including over 100 Duane Reade locations in New York.

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Amazon, Walmart, and Stitch Fix top an industry-first index ranking the 100 leading retailers and brands that are embracing AI to drive impact across their organizations.

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Asos has signed a new AI related three-year agreement with Microsoft.

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Associated Wholesale Grocers and Picadeli, a leading in-supermarket tech-enabled modular salad-bar with fresh food, are partnering to upgrade fresh food options for consumers and boost the competitive edge of AWG member retailers.

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Conagra has been another early adopter of the Galileo HR AI assistant.

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Stinker Stores is utilizing the NCR Voyix Commerce Platform via edge infrastructure to modernize its store IT.

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Giant Food, The Giant Company, Hannaford, and Stop & Shop have selected Havas Media Network North America as their media agency of record.

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Booker Group, the wholesale distributor and subsidiary of Tesco, has teamed up with convenience Q-commerce firm Snappy Shopper to offer its retailers home delivery options.

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Chili’s Grill & Bar, the division of Brinker International Inc., has returned to tabletop tablet provider Ziosk for its order-payment platform.

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Costa Rican retailer, Megasuper, has announced the installation of the Self Checkout System 7 by Toshiba Global Commerce Solutions in its stores.

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FAT Brands Inc. announces a new partnership with DonationScout, an enterprise software solution that streamlines restaurant fundraising for operators and their guests

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After implementing a world-leading order management system, Fluent Order Management, Aldo Group has been able to optimise its fulfilment and pick-and-pack processes.

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In mid-September, Etsy will launch a closed beta test of Etsy Insider, the marketplace’s new buyer loyalty program.

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Family Dollar has partnered with First Insight to refine its merchandise assortment strategy as it looks to meet evolving consumer expectations and shifts in the market.

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A2Z Smart Technologies Corp. has announced the first deployment of its new generation Cust2Mate 3.0 smart shopping carts at Franprix in Paris, France.

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Pizza Ranch has selected Onosys, an enterprise platform for restaurant digital ordering, to elevate its off-premises guest experience, according to a press release.

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Voyado, a Swedish retail technology platform, has partnered with Pour Moi, a British multinational fashion brand, to support its plans for global expansion and entry into new markets.

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Retailers in July focused technology efforts in areas including holograms, perishable distribution, and metaverse commerce.

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Australian community pharmacy brand, TerryWhite Chemmart, has announced the launch of a retail media network called ‘TWC Connect’, leveraging Zitcha technology.

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