loyalty
Retail Sales Leaders Growing IT Spend 3.8x Average Retailers
Those retailers with 2023 sales growth greater than 10% are planning to increase their IT spend in 2024 by 16.2% compared to average performing retailers at 3.6% spend growth, according…
On Demand: Retail’s Once-in-a-Generation Increase – How Winning Retailers Are Racing Ahead with IT
Increase in Retail IT Spend In the last two years we have seen a once-in-a-generation increase in retail IT spend. During the pandemic, certain trends went on steroids. The most…
On Demand: The New Consumer: Are Pandemic Changes Now Permanent Changes?
Post Pandemic Consumer Behavior Worldwide Without question, the COVID pandemic has caused new consumer behavior worldwide. Some of the changes have abated, others have further accelerated. IHL Group completed a…
Retail’s Once-in-a-Generation Tech Reset
Retail is experiencing a once-in-a-generation increase in IT spend due to the impacts of COVID and the change in shopping journeys for consumers. Although consumers have come back to stores,…
Data Wednesday – Is a Single Bad Experience a Death Sentence to a Customer Relationship?
Hi everyone and welcome to our next installment of the IHL Partnership with TruRating. In an industry that is rife with inventory issues and labor shortages, it is not hard…
Data Wednesday – Do Loyalty Plans Work for US Shoppers?
Hi everyone and welcome to the first of several Data Wednesdays that are the fruit of a new IHL partnership with TruRating. In these quick data snippets, IHL will be…