North American Retail Store Printer Market – 2023

In our North American Retail Store Printer Market Study, we look at five categories of printers relative to those utilized in the retail and hospitality store environment:

• POS Register Receipts – this is inclusive of many different types including thermal, impact, slip-only, dual station, multi-station and inkjet, though the vast majority in use in this application are thermal.
• Mobile/Tablet POS Receipt – These would be printers that work in conjunction with mobile POS either in the form of a handheld or tablet, but not directly integrated into the device like you can see in some handheld payment devices.
• SCO/Kiosk Receipts – These are typically thermal receipts used either in self-checkout systems or kiosks, but not mechanisms, but complete units.
• In-House Food Preparation – An in-house food preparation printer is a printer that prints labels for food items that are prepared in-house. These labels can include information such as the name of the dish, the date it was prepared, and any other relevant information. They are used to help keep track of inventory and ensure that food is being prepared safely and efficiently. Some printers can also print custom labels with logos or other branding information.
• Label Receipts – This would be a device that prints labels to facilitate different processes in the food industry, retail stores, and other businesses. It generates adhesive labels with specific information, which can be attached to bags, cups, or other items for identification, tracking, or organization purposes.

• Bixolon
• Brother
• Citizen
• Custom S.P.A.
• Diebold Nixdorf
• Epson
• NCR
• Seiko
• Sewoo
• SNBC
• Star
• Sunmi,
• Toshiba
• Urovo
• Woosim
• Zebra Technologies.

This product is ideal for POS Hardware and Software companies, software solutions at the store level, and potential investors.  It can be used for due diligence and competitive intelligence purposes

REPORT TABLE OF CONTENTS

INTRODUCTION Introduction / Background and Objectives
Management Summary
Retail Segment Definitions Used
Printer Definitions Used

TRENDS, DRIVERS & BARRIERS

SUMMARY BY PRINTER MANUFACTURER Bixolon
Brother
Citizen Systems
Custom S.P.A.
Diebold Nixdorf
Epson
NCR
Seiko
Sewoo
SNBC
Star Micronics
Sunmi
Toshiba
Transact
Woosim
Zebra Technologies

MARKET SHARE BY PRINTER TYPE
North America POS Register Receipt Share
North America Mobile/Tablet Receipt Share
North America Self-Service Receipt Share
North America Label Receipt Share
North America In-House Food Preparation Share

SHIPMENTS AND INSTALLED BASE PROJECTIONS
North America Printer Installed Base by Type
North America Printer Shipments by Type

HARDWARE IT SPEND ESTIMATES North American Printer Shipment Value Methodology
North American Printer Shipment Value – Chart
North American Printer Shipment Value – Table

METHODOLOGY

List of Figures Bixolon – Ship Share by Region
Bixolon – North American Shipments by Year and by Printer Type Chart
Bixolon – North American Shipments by Year and by Printer Type Table
Brother – Ship Share by Region
Brother – North American Shipments by Year and by Printer Type Chart
Brother – North American Shipments by Year and by Printer Type Table
Citizen Systems – Ship Share by Region
Citizen Systems – North American Shipments by Year and by Printer Type Chart
Citizen Systems – North American Shipments by Year and by Printer Type Table
Custom S.P.A. – Ship Share by Region
Custom S.P.A. – North American Shipments by Year and by Printer Type Chart
Custom S.P.A. – North American Shipments by Year and by Printer Type Table
Diebold Nixdorf – Ship Share by Region
Diebold Nixdorf – North American Shipments by Year and by Printer Type Chart
Diebold Nixdorf – North American Shipments by Year and by Printer Type Table
Epson – Ship Share by Region
Epson – North American Shipments by Year and by Printer Type Chart
Epson – North American Shipments by Year and by Printer Type Table
NCR – Ship Share by Region
NCR – North American Shipments by Year and by Printer Type Chart
NCR – North American Shipments by Year and by Printer Type Table
Seiko – Ship Share by Region
Seiko – North American Shipments by Year and by Printer Type Chart
Seiko – North American Shipments by Year and by Printer Type Table
Sewoo – Ship Share by Region
Sewoo – North American Shipments by Year and by Printer Type Chart
Sewoo – North American Shipments by Year and by Printer Type Table
SNBC – Ship Share by Region
SNBC – North American Shipments by Year and by Printer Type Chart
SNBC – North American Shipments by Year and by Printer Type Table
Star Micronics – Ship Share by Region
Star Micronics – North American Shipments by Year and by Printer Type Chart
Star Micronics – North American Shipments by Year and by Printer Type Table
Sunmi – Ship Share by Region
Sunmi – North American Shipments by Year and by Printer Type Chart
Sunmi – North American Shipments by Year and by Printer Type Table
Toshiba – Ship Share by Region
Toshiba – North American Shipments by Year and by Printer Type Chart
Toshiba – North American Shipments by Year and by Printer Type Table
Transact – Ship Share by Region
Transact – North American Shipments by Year and by Printer Type Chart
Transact – North American Shipments by Year and by Printer Type Table
Woosim – Ship Share by Region
Woosim – North American Shipments by Year and by Printer Type Chart
Woosim – North American Shipments by Year and by Printer Type Table
Zebra Technologies – Ship Share by Region
Zebra Technologies – North American Shipments by Year and by Printer Type Chart
Zebra Technologies – North American Shipments by Year and by Printer Type Table
North America POS Register Receipt Shipment Share
North America Mobile/Tablet Receipt Shipment Share
North America Self-Service Receipt Shipment Share
North America Label Receipt Shipment Share
North America In-House Food Preparation Shipment Share
North America Printer Installed Base by Type, 2018-2026
North America Printer Shipments by Type, 2018-2026
North American Printer Shipment Value – Chart, 2018-2026
North American Printer Shipment Value – Table, 2018-2026

What types of printers are included in this study?

We look at five categories of printers relative to those utilized in the retail and hospitality store environment:

• POS Register Receipts – this is inclusive of many different types including thermal, impact, slip-only, dual station, multi-station and inkjet, though the vast majority in use in this application are thermal.
• Mobile/Tablet POS Receipt – These would be printers that work in conjunction with mobile POS either in the form of a handheld or tablet, but not directly integrated into the device like you can see in some handheld payment devices.
• SCO/Kiosk Receipts – These are typically thermal receipts used either in self-checkout systems or kiosks, but not mechanisms, but complete units.
• In-House Food Preparation – An in-house food preparation printer is a printer that prints labels for food items that are prepared in-house. These labels can include information such as the name of the dish, the date it was prepared, and any other relevant information. They are used to help keep track of inventory and ensure that food is being prepared safely and efficiently. Some printers can also print custom labels with logos or other branding information.
• Label Receipts – This would be a device that prints labels to facilitate different processes in the food industry, retail stores, and other businesses. It generates adhesive labels with specific information, which can be attached to bags, cups, or other items for identification, tracking, or organization purposes.

What segments are included in the study?

Our format for the study is based on detailed analysis of the following 13 retail market segments. This is the scope of the coverage, but data is not aggregated by these divisions.

• Food/Supermarkets
• Drug Stores
• Superstores/Warehouse Clubs
• Department Stores
• Specialty Hard Goods
• Specialty Soft Goods
• Mass Merchandisers (includes Discount Stores)
• Convenience Stores/Gas Stations
• Bar/Restaurants
• Quick Service/Fast Food
• Lodging
• Entertainment – Casino/Cruise
• Entertainment – Theme, Theaters, Sports

Does this report include Mexico?

No, we only include the United States and Canada to be consistent with our other research and what we cover as part of the North American market.

Do you include printer mechanisms?

No. While mechanisms are very important and contribute significantly to the revenue mix of many manufacturers, we only count complete units.

Do you include printers used in other areas of the enterprise?

Our analysis only looks at those printers typically found in a retail or hospitality store.

Can I share this study in my company?

Yes, each research product comes with an enterprise license, so it is free for anyone internal to your organization. See below for more.

Can I share this study with partners and clients?

Not in entirety unless you have negotiated a distribution license with IHL. Basically, we don’t want the study going to partners and clients who should otherwise purchase a license. This is what we do for a living, and if people violate this, we can no longer do the research. Contact us at ihl(at)ihlservices.com with any questions.

Can I quote this study in my presentations and press releases?

In most cases this is fine, but we ask that you run it by us first at ihl(at)ihlservices.com. Typically, things shared in percentages (i.e. this is 20% increase) then that is fine. Items in raw $$$ or units typically we will not allow to share. But we can work with you on this. We realize that you buy the research to use, so we can usually find a nice compromise that protects our IP and meets your needs.

Was this a survey or a paper?

A little of both. When it comes to this sort of impact study it is part art and science. We have several primary research studies behind the numbers. These are then extrapolated across segments and markets to provide overall sizing. We run this by key clients and other analysts for their insight and view as well before we release. So, the cornerstone is detailed primary research data with CIOs meshed with numerous analysts with over 100 combined years of retail sizing experience to build the models.

Is more detail available beyond what is in the study?

Yes, indeed. We have an extremely detailed Retail WorldView IT Sizing model that allows us to look at over 300 technologies across every region of the world by segment. So we can customize the research output just for your needs. Simply contact us at ihl(at)ihlservices.com or +1.615-591-2955

Can I get access to the analysts who wrote or partnered in the study?

Yes, one of the core differentiators of IHL Research Studies is that included in part of the price is up to 1 hour with the analyst to ask follow-up questions or dig further into any assumptions. This does not extend to getting more data, just better insight into how we arrived at the data and came to conclusions from that data.

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IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research are electronic licenses and are limited by the license type chosen for purchase.  For Single User Licenses this means that the person buying the research is the only person to use the research.

For Enterprise Licenses, these can be shared freely within the company. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For Distributed Licenses, if applicable, the research can be shared with prospective customers and potential institutional investors.  It cannot be shared with partners or other vendors who should be purchasing their own licenses.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.

IHL Group License and Fair Use Agreement

All of IHL Group’s generally available research subscriptions are electronic licenses and can be shared freely within the purchasing organization and wholly owned subsidiaries. We only ask that this information not be shared with partners or others outside the purchasing company without authorization from IHL Group. The license does not extend to joint ventures or other partnerships. If the relationship is not a wholly-owned subsidiary, then both parties would need a license.

Practically, this implies the following:

1. The purchasing company can use the data and research worldwide internally as long as the international organizations are wholly owned subsidiaries of the purchasing company.
2. The data or any research cannot be distributed in whole or in part to partners or customers without express written approval from IHL Group.
3. The purchasing company may quote components of the data (limited use) in presentations to customers such as specific charts. This is limited to percentage components, not individual unit information. Unit data cannot be shared externally without express written approval from IHL Group. All references to the data in presentations should include credit to IHL Group for the data.
4. The purchasing company can reference qualitative quotes in printed material with written approval from IHL Group.
5. All requests requiring written approval should be submitted to ihl(at)ihlservices.com and will be reviewed within one business day.

For any questions regarding this policy, please contact us at 1-888-IHL-6777 (North America) +1.615.591.2955 (International) or email us at ihl(at)ihlservices.com.